Effective date: [March 26, 2026]
Last updated: [June 9, 2026]

Coalesce Investments respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Coalesce Investments collects, uses, stores, protects, and discloses personal information when you visit our website, complete a form, request an estimate or project assessment, communicate with us, or use our services.

By using this website or submitting your information, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide, including:

First and last name
Telephone number
Email address
Property or project location
Mailing address
Preferred method of communication
Details about your retaining-wall or fencing project
Approximate wall measurements
Preferred wall material or style
Desired project timeline
Photographs, videos, plans, drawings, or documents you upload
Messages and other communications you send to us
Information necessary to prepare an assessment, estimate, contract, invoice, or complete a project

We may also automatically collect limited technical information when you use our website, including:

Internet Protocol address
Browser type
Device type
Operating system
Referring website or advertisement
Pages viewed
Time and date of visits
Links or buttons clicked
General geographic region
Cookie and tracking information

We only seek to collect information that is reasonably necessary for our business activities and the purposes described in this policy.

2. HOW WE COLLECT INFORMATION

We may collect information through:

Website and landing-page forms
ClickFunnels forms and pages
Facebook or Instagram lead forms
Telephone calls
Text messages
Emails
Social-media messages
In-person discussions
Site visits
Estimate and project documents
Cookies, pixels, analytics, and similar technologies
Contractors or service providers acting on our behalf

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Respond to your inquiry
Contact you about your project
Provide a free project assessment
Arrange a site visit
Review photographs, measurements, access, slope, drainage, and project requirements
Recommend retaining-wall or fencing options
Prepare and deliver estimates, proposals, contracts, and invoices
Schedule and perform services
Provide customer support
Maintain project and business records
Improve our website, advertising, services, and customer experience
Measure the effectiveness of our advertising
Prevent fraud, misuse, and security incidents
Meet accounting, tax, insurance, legal, and regulatory requirements
Send service-related communications
Send marketing communications where permitted and where appropriate consent has been obtained

We will not use your personal information for a materially different purpose without obtaining additional consent where required.

4. CONSENT

We obtain consent to collect, use, and disclose personal information where required.

Consent may be provided when you:

Submit a website form
Request a quote or assessment
Contact us by telephone, email, text, or social media
Provide project photographs or information
Enter into an agreement with us
Subscribe to marketing communications
Otherwise provide information for an identified purpose

You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to respond to your request, provide an estimate, communicate about a project, or deliver services.

5. TELEPHONE, EMAIL, AND TEXT COMMUNICATIONS

When you submit a form or contact Coalesce Investments, you authorize us to respond regarding your inquiry using the contact information you provided.

This may include communications by:

Telephone
Email
Text message
Voicemail
Social-media message

Project-related communications may include appointment scheduling, site-visit information, estimate follow-ups, project updates, and responses to your questions.

Marketing emails or text messages will only be sent where permitted by applicable law. Marketing messages will identify the sender and include a way to unsubscribe where required.

You may ask us to stop sending promotional communications at any time by:

Using the unsubscribe link in an email
Replying “STOP” to a marketing text, where available
Contacting us using the information at the end of this policy

Requests to stop marketing messages will not prevent us from sending necessary communications about an active inquiry, estimate, contract, invoice, or project.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website and funnel pages may use cookies, pixels, analytics tools, and similar technologies.

These tools may help us:

Keep the website functioning
Understand how visitors use our pages
Remember visitor preferences
Measure conversions
Determine which advertisements generate inquiries
Improve our content and advertising
Show relevant advertising on other platforms

These technologies may be provided by services such as:

ClickFunnels
Meta Platforms, including Facebook and Instagram
Google Analytics
Google Ads
Email or customer relationship management providers
Other website, advertising, or analytics providers

These providers may collect information according to their own privacy policies.

You can control or disable cookies using your browser settings. Blocking certain cookies may affect how parts of the website function.

7. META AND SOCIAL-MEDIA ADVERTISING

We may advertise through Facebook, Instagram, and other social-media platforms.

When you interact with an advertisement, submit a lead form, visit our website from an advertisement, or communicate with us through social media, both Coalesce Investments and the applicable platform may receive information about that interaction.

We may use tools such as the Meta Pixel or similar technologies to:

Measure advertising performance
Track form submissions
Build advertising audiences
Show relevant advertisements
Understand how visitors interact with our website

The social-media platform’s collection and use of information is governed by its own terms and privacy policy.

8. HOW WE SHARE INFORMATION

We do not sell or rent your personal information.

We may share information with trusted service providers when reasonably necessary to operate our business, including:

Website and funnel providers
Customer relationship management providers
Email and text communication providers
Advertising and analytics providers
Cloud storage providers
Payment processors
Accountants and bookkeepers
Insurance providers
Legal and professional advisors
Employees, subcontractors, suppliers, and project partners
Government, regulatory, or law-enforcement authorities where required

Service providers are given access only to the information reasonably necessary to perform their services.

We may also disclose personal information:

With your consent
To complete a requested project
To protect our legal rights or property
To investigate fraud or security concerns
To comply with a court order, warrant, law, or lawful request
During a sale, restructuring, financing, or transfer of all or part of the business, subject to appropriate safeguards
9. STORAGE AND PROCESSING OUTSIDE CANADA

Some service providers used by Coalesce Investments may store or process information outside British Columbia or Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or government authorities under those laws.

We take reasonable steps to select reputable service providers and protect information under our control.

10. INFORMATION SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from:

Unauthorized access
Loss
Theft
Misuse
Alteration
Disclosure
Destruction

These safeguards may include password protection, limited access, secure platforms, staff or contractor confidentiality practices, and appropriate record-storage procedures.

No website, email system, cloud service, or electronic transmission can be guaranteed to be completely secure. You provide information electronically at your own risk.

11. RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary to:

Respond to inquiries
Prepare estimates
Complete projects
Provide warranty or follow-up service
Maintain business, tax, insurance, and accounting records
Resolve disputes
Enforce agreements
Meet legal and regulatory requirements

When information is no longer required, we may securely delete, destroy, or anonymize it.

12. ACCESSING OR CORRECTING YOUR INFORMATION

You may request access to personal information held about you and ask that inaccurate or incomplete information be corrected.

To make a request, contact our Privacy Officer using the information below.

We may need to verify your identity before responding. Access may be limited where permitted or required by law, including where disclosure could reveal another person’s information, confidential business information, or legally privileged information.

13. WITHDRAWING CONSENT

You may withdraw consent for certain uses of your information by contacting us.

Withdrawal of consent will not affect information already collected, used, or disclosed lawfully. We may also retain information where required for legal, accounting, contractual, insurance, or legitimate business purposes.

14. CHILDREN’S PRIVACY

Our website and services are intended for adults seeking property construction or improvement services.

We do not knowingly collect personal information from children under the age of 13. If we learn that information was collected from a child without appropriate authorization, we will take reasonable steps to delete it.

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms, or social-media pages.

Coalesce Investments is not responsible for the privacy practices, security, accuracy, or content of third-party services. You should review the privacy policy of each service you visit.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal obligations.

The revised policy will be posted on this page with an updated “Last updated” date. Continued use of the website after an update means that the revised policy will apply to information collected after the effective date, subject to applicable law.

17. QUESTIONS OR COMPLAINTS

Questions, requests, or complaints about this Privacy Policy or our handling of personal information may be directed to:

Privacy Officer
Coalesce Investments Inc
Mailing address: 
1420 Mountain Rd
Creston, BC V0B 1G2
email: fred@coalesceinvestments.ca
Phone number: 250-977-1102

We will review and respond to privacy questions and complaints within a reasonable period.

​If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner for British Columbia or another applicable privacy regulator.